Welcome to TIMENet Frequently Asked Questions (FAQs). Please note that we will keep on adding more questions and answers in our FAQ database. However if there are any questions that have not been answered in the TIMENet FAQ, kindly call the TIMECare 24-Hours Call Centre at 03-27106200 for an immediate response. Alternatively, email us at support@isp.time.net.my and we will reply your enquiries as soon as possible.

When one signs up for a TIMENet dial up account, one has to create a Username (Login Name or login ID).  This name acts as an ID that enables TIMENet to recognise one's account when TIMENet is called upon for support.  The Username is also the default email name.

For example if the Username is johndoe, hence the email address will be johndoe@time.net.my

Changing the Username will effect current features like email account (username@time.net.my) and other personalised features that are provided.  If one insists on changing the Username, one will need to register another new dial up account. 

Once registered, please contact TIMECare Call Centre at 03-27106200 to remove the details in previous dial up account.  TIMENet will not transfer personal details and data from the old account to the new.

No, you will not be able to do so because the Username is automatically set to be the email name for your email address.

If you insist on changing your email address, you need to register a new dial up account. Once you have registered for a new Username, please contact TIMECare Call Centre at 03-27106200 to remove your details in your previous dial up account.

The TIMENet email service is free of charge. Every new account is provided with a 10MB storage space. The account holder can utilise the storage space to send and receive an unlimited number of messages, regardless of the recipients or destinations.

If more email space is required, please refer to our sales division at sales.

TIMENet members currently will hold one email address/account at username@time.net.my.   
However the case may be, there will be two options of having multiple email account with TIMENet:

Access to dial up accounts is possible within Malaysia. One only has to dial to the nearest node (provided in the TIMENet dialer). However, through the web email, one can gain access to the account from anywhere in the world by simply going to the TIMENet Central, www.time.net.my.

To access your mail server, you need to enter your login name and password.  If you don't know them, review your account information provided by www.time.net.my. Account information will contain login name and password information, as well as host names and port numbers.

Your connection may be down. If you cannot establish a connection: ensure that your PPP and TCP/IP software is configured correctly, and that your TIMENet account is configured for access.  If problem still persists contact TIMECare Call Centre at 03-27106200 for assistance.